Contact information

Contact Us

Thank you for visiting Calvreno.

At Calvreno, we value clear communication and helpful customer support.

Whether you have questions about our stationery and office essentials, need assistance with an existing order, or would like information about shipping, returns, or refunds, our customer support team is here to help.

We aim to provide relevant information and straightforward assistance throughout your shopping experience.

Business Information

BRAND: Calvreno

LEGAL COMPANY NAME: HONG KONG PENG XIANG INTERNATIONAL TRADE LIMITED

OWNER / REPRESENTATIVE: Weng Chunbi

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 5484 9147

WEBSITE: https://calvreno.com/

BUSINESS ADDRESS: Unit 510, 5/F, Kam Teem Industrial Building, 135 Connaught Road West, Sai Wan, Hong Kong

Product Inquiries

If you need additional information about our desk organizers, notebooks, journals, mouse pads, or desk mats, please feel free to contact us.

Our customer support team can assist with questions regarding:

  • Product dimensions and available sizes.

  • Materials, colors, and design variations.

  • Product features and intended uses.

  • Care and maintenance information.

  • Other specifications relevant to your purchase.

When contacting us about a particular item, please include the product name or product page link so we can better understand your inquiry.

Order Assistance

For questions about an existing order, please contact us at [email protected].

To help us review your request, please provide:

  • Your order number.

  • The email address used during checkout.

  • A brief description of your inquiry.

  • Relevant photographs, where applicable.

Our customer support team can assist with order status inquiries, purchase information, and other order-related concerns.

If you need to request an order modification or cancellation, please contact us as soon as possible. Changes may not be possible once an order has been processed or dispatched.

Shipping and Delivery Support

If you have questions about shipping arrangements, delivery tracking, or an unexpected delivery issue, please contact our customer support team.

For shipment-related inquiries, include your order number and any available tracking information.

We will review the available details and provide appropriate assistance.

Returns and Refunds

If you need assistance with a return, refund, damaged product, defective item, or incorrect delivery, please contact [email protected].

Please include your order number, a description of the issue, and relevant photographs where available.

Our team will review your request and explain the appropriate next steps in accordance with our Return & Refund Policy.

Please contact us before sending any products back.

Customer Support Hours

Our customer support team is available during the following hours:

Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

You may send an email outside these hours. Customer inquiries are handled during our regular support hours.

We appreciate your interest in Calvreno and look forward to assisting you.

Thank you for choosing Calvreno.