Shipping Policy

Welcome to Calvreno.

At Calvreno, we aim to provide clear shipping information and a straightforward delivery experience for our customers.

This Shipping Policy explains our order processing times, estimated delivery periods, shipping charges, and how to obtain assistance with an order.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Our order processing schedule follows regular business days, Monday through Friday, excluding applicable public holidays.

During periods of increased order volume or unexpected operational delays, processing may take longer than usual.

If a significant delay affects your order, we will make reasonable efforts to provide an update.

Please note that order processing time is separate from shipping and delivery time.

2. Shipping and Delivery Time

After an order has been processed and dispatched, the estimated delivery time is generally 7–15 business days.

The total estimated time from order confirmation to delivery therefore consists of:

• Order Processing: 1–3 business days.

• Shipping and Delivery: 7–15 business days after dispatch.

Delivery estimates may vary depending on the destination, carrier operations, local delivery conditions, and other circumstances outside our reasonable control.

These timeframes are estimates rather than guaranteed delivery dates.

We appreciate your understanding if unexpected transportation delays occur.

3. Shipping Fees

Calvreno offers the following shipping rates:

Standard Shipping: US$12.99 per order.

Free Shipping: Available for orders totaling US$39.99 or more.

Orders below US$39.99 are subject to the standard shipping fee of US$12.99.

The applicable shipping charge will be displayed during checkout before payment is completed.

Customers are encouraged to review the final order total, including shipping charges, before confirming their purchase.

4. Order Confirmation and Tracking

After successfully placing an order, customers will receive an order confirmation using the email address provided at checkout.

Once an order has been dispatched, shipping updates and tracking information may be provided when available.

Tracking updates may take some time to appear after a shipment has been handed over to the carrier.

If you have questions about your order status or tracking information, please contact [email protected].

Please include your order number when requesting assistance.

5. Shipping Address Information

Customers are responsible for providing accurate and complete shipping details during checkout.

Please review your delivery address, contact information, and other relevant details before submitting an order.

If you discover an error in your shipping information, contact our customer support team as soon as possible.

Address changes may be possible before dispatch, but cannot be guaranteed once an order has entered the shipping process.

Incomplete or incorrect address information may result in delivery delays or unsuccessful delivery attempts.

6. Shipping Delays

Although we aim to meet our estimated delivery timeframes, certain circumstances may affect transportation schedules.

Possible causes of delivery delays include:

• Unexpected carrier disruptions.

• Adverse weather conditions.

• Increased shipping volumes.

• Customs or local delivery procedures, where applicable.

• Incomplete or inaccurate delivery information.

• Other circumstances outside our reasonable control.

If your order is taking longer than expected, please contact our customer support team so we can help review the available shipping information.

7. Lost, Damaged, or Incorrect Deliveries

If your package appears to be lost, arrives damaged, or contains an incorrect product, please contact [email protected].

To help us review the issue, please provide:

• Your order number.

• A description of the delivery issue.

• Available tracking information.

• Relevant photographs, where applicable.

We will review the information and work toward an appropriate resolution based on the circumstances.

For damaged, defective, or incorrectly supplied items, please also refer to our Return & Refund Policy.

8. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for modification or cancellation.

Once an order has been dispatched, cancellation or address changes may no longer be possible.

If an order has already shipped, eligible return requests may be submitted after delivery in accordance with our Return & Refund Policy.

9. Customer Support

If you have questions about shipping charges, delivery estimates, order processing, or an existing shipment, please contact our customer support team.

Email: [email protected]

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Please include your order number and a brief description of your inquiry so we can provide relevant assistance.

Thank you for shopping with Calvreno.

Business Information

BRAND: Calvreno

LEGAL COMPANY NAME: HONG KONG PENG XIANG INTERNATIONAL TRADE LIMITED

OWNER / REPRESENTATIVE: Weng Chunbi

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 5484 9147

WEBSITE: https://calvreno.com/

BUSINESS ADDRESS: Unit 510, 5/F, Kam Teem Industrial Building, 135 Connaught Road West, Sai Wan, Hong Kong