Return & Refund Policy

At Calvreno, we aim to provide a clear and straightforward return and refund process.

We accept eligible return requests within 30 days of delivery. This policy explains return eligibility, refund procedures, shipping responsibilities, and how we handle damaged, defective, or incorrect products.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a change-of-mind return, the following conditions generally apply:

• The return request must be submitted within 30 days of delivery.

• The product must be unused and in its original condition.

• The product must not have been damaged, altered, or improperly handled after delivery.

• Original packaging, included accessories, and product components should be retained where applicable.

• A valid order number or other proof of purchase must be provided.

For notebooks and journals, products should be free from writing, missing pages, or other signs of use.

Mouse pads and desk mats should be clean and free from stains, significant wear, or damage.

Desk organizers and storage products should be returned with their applicable components and accessories.

These conditions apply to change-of-mind returns and do not limit mandatory consumer rights concerning defective, damaged, or incorrectly supplied products.

2. How to Request a Return

To request a return, please contact our customer support team at:

[email protected]

Please provide the following information:

• Your order number.

• The email address used during checkout.

• The product you wish to return.

• A brief explanation of your return request.

• Relevant photographs, where applicable.

Our customer support team will review your request and provide the appropriate return instructions.

Please contact us before sending any products back.

Once your request has been reviewed, we will explain the next steps and any applicable return arrangements.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as reasonably possible.

To help us review the issue, please provide your order number, a description of the problem, and clear photographs of the affected product and packaging where available.

We will assess the circumstances and provide an appropriate resolution.

Depending on the situation, available solutions may include:

• Replacement of the affected product.

• A refund to the original payment method.

• Another appropriate remedy agreed upon with the customer.

If a return is required because of a confirmed product defect, transportation damage, or an error on our part, Calvreno will cover reasonable return shipping costs.

Nothing in this section limits your rights under applicable consumer protection laws.

4. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Customer-Initiated Returns

For returns due to a change of mind, personal preference, or incorrect product selection, customers are generally responsible for return shipping costs.

Damaged, Defective, or Incorrect Products

If a return is required because of a confirmed product defect, shipping damage, or an incorrect item supplied by Calvreno, we will cover reasonable return shipping costs.

Please contact our customer support team before arranging a return shipment so that appropriate instructions can be provided.

Any applicable charges will be communicated before the return proceeds.

5. Refund Processing

Once a returned product has been received and inspected, we will review its eligibility for a refund.

Customers will be informed whether their refund request has been approved.

If approved, refunds will be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 5–10 business days after approval.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment service provider.

Original shipping charges are generally non-refundable for customer-initiated returns, unless otherwise required by applicable laws.

For defective, damaged, or incorrectly supplied products, applicable shipping charges will be handled according to the circumstances and mandatory consumer rights.

If an approved refund has not appeared within the expected timeframe, please contact [email protected] for assistance.

6. Order Cancellations

If you wish to cancel an order, please contact [email protected] as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for cancellation.

Once an order has been shipped, cancellation may no longer be possible.

In such cases, customers may request a return after delivery in accordance with this policy.

If a paid order is successfully canceled before shipment, the applicable refund will be issued to the original payment method.

7. Exchanges

If you would like to exchange a product, please contact our customer support team to discuss your request.

Exchange eligibility depends on the product's condition, the reason for the exchange, and the availability of the requested replacement.

Where a direct exchange cannot be arranged, customers may be advised to return an eligible product and place a new order.

Any applicable price differences or shipping arrangements will be explained before an exchange is completed.

8. Consumer Rights

Calvreno aims to handle return and refund requests fairly and in accordance with applicable consumer protection requirements.

This policy does not exclude, restrict, or replace any mandatory consumer rights relating to defective products, incorrect goods, or other legally protected circumstances.

Where applicable laws provide additional rights or remedies, those requirements will take precedence.

For questions regarding returns, refunds, exchanges, or an existing request, please contact [email protected].

Business Information

BRAND: Calvreno

LEGAL COMPANY NAME: HONG KONG PENG XIANG INTERNATIONAL TRADE LIMITED

OWNER / REPRESENTATIVE: Weng Chunbi

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 5484 9147

WEBSITE: https://calvreno.com/

BUSINESS ADDRESS: Unit 510, 5/F, Kam Teem Industrial Building, 135 Connaught Road West, Sai Wan, Hong Kong